QM Service and Maintenance

Directech QM-Systems can offer comprehensive SLA, PPM and Spares packages. Our dedicated remote engineers are available 24/7 to support your production capacity requirements.

QM Service and Maintenance

Directech QM-Systems can offer comprehensive SLA, PPM and Spares packages. Our dedicated remote engineers are available 24/7 to support your production capacity requirements.

QM Service and Maintenance department can offer bespoke Service Level Agreements, Planned Preventative Maintenance and Spares packages to suit your production and shift requirements. Our experience tells us that our customers working patterns and requirements vary across industry sectors and from business to business, therefore tailor an SLA around YOUR company needs.

From 24/7 fast-response, fully comprehensive insurance contracts, giving you access to dedicated engineers for breakdown response, through to single-shift working patterns, we can tailor a solution to suit you.

QM Service and Maintenance

  • Single, dual or triple shift coverage
  • Guaranteed availability/response times
  • Breakdown response
  • Scheduled service visits
  • Critical spares packages
  • Defined spares lead times
  • Off/on site training
  • Support documentation and manuals
  • Machine calibration
  • Sensor/vision calibration
  • Wear parts/consumable replacement
  • Tooling changes
  • Variant changeover

Service Levels

We offer a Gold, Silver and Bronze service plans. Each have a specific structure, but are tailored to suit your requirements, such as shift patterns and response times:

  • Gold – Covers all shift patterns and all labour. Fast response times.
  • Silver – Covers all shift patters but not labour. Fast response times.
  • Bronze – Covers defined shifts, excludes labour. Defined response times.

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